FAQs

Almost always a PHP fatal error: an outdated or conflicting plugin, a theme error after an update, or exhausted memory. Enable WP_DEBUG and check the error log — the exact file is usually named in the first line. Our guide walks through the full diagnosis step by step.

It is WordPress catching a PHP fatal error and hiding the details from visitors. The real cause is in the recovery-mode email WordPress sent to the admin, or in the server error log. Most cases trace to a single plugin or theme update.

Common causes: a plugin calling slow external APIs on every admin page load, autoloaded options grown into the megabytes, or admin-ajax heartbeat storms. A database and plugin audit usually finds the culprit in minutes.

Aim for under 2.5 seconds on mobile as measured in Chrome UX data. WooCommerce product pages carry extra weight — cart fragments, galleries and related-product queries — so they need targeted caching and asset unloading to hit that target.

They help, but a cache plugin alone rarely fixes a slow store. Checkout and cart pages bypass page cache by design, so the real wins come from object caching, image optimization, asset unloading and database tuning — usually 60–80% of the total improvement.

Security releases: within days. Feature releases: test on staging first, then update within 2–3 weeks. The discipline matters more than the schedule — most critical errors we fix came from untested updates applied straight to production.

Yes. Plans include staged updates, restore-verified backups, uptime and Core Web Vitals monitoring, monthly security review and priority response. Request pricing through the free audit form.

Yes — cleanup includes malware removal, core/file reinstallation from known-good sources, password and salt rotation, and closing the entry point. A full audit follows to confirm the site is clean before going back online.